Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We provide a 60–minute response time warranty for every support ticket or email that you submit to the customer service team. We’ll rapidly answer all the standard queries and forward right away the case to our system administrators if any further assistance is needed. If you take advantage of our Optional Admin Services package, we will execute any of the included server administration services at a time that has been agreed upon beforehand.

  • Top quality support service

  • An Exceptional Customer Service

  • We will be at your disposal 24x7 to reply to any enquiries that you may have related to our Hosting Control Panel and any of the applications that we have pre–installed for you on the dedicated web hosting server. In case you also need support handling server admin procedures, you can order our Optional Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel is preinstalled for each dedicated web hosting plan. Among its functions is a rather useful integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of instructional articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.