Although this isn't the keyaspect in order to distinguish a reliable shared website hosting supplier from a bad one or a reseller from a real provider, being able to call and talk with a live person is an indicator that you aren't using the services of a one-person service provider and that you will be able to reach someone when you're in need of support. The telephone support for hosting services may range from common to dedicated, thus the issues which can be resolved with a phone call vary depending on the specific provider. In the general case, these matters are more basic and feature billing or first level tech issues since more complex issues generally require a support ticket where both you and the administrators can track what is going on with a given issue. Nevertheless, being able to phone call your supplier can save you considerable time and efforts for the multitude of small things which may eventually show up when you manage your web hosting account.

Phone Support in Shared Website Hosting

We know that being able to speak with a live agent is very important, for that reason we have three support lines worldwide (UK, USA and Australia) and you have the option to contact us over the phone for fourteen hours a day. In case you consider obtaining one of our Linux shared website hosting plans, for instance, you're able to phone us and find out more about our solutions prior to ordering so as to make sure that we do match all system requirements for your websites. Following the purchase, you'll be able to get in touch with us about any sales and billing issues you may experience, or get any general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical issues you can use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. If you hesitate which package is appropriate for your web sites, you would like to learn more about the package's specifications or you need any other info about our solutions, you have the option to call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our support agents will help you. If you already own an account, you're able to contact us about sales and general issues, although we are often able to help with a large number of technical issues as well. For strictly tech difficulties you need to use our integrated ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option if your trouble needs extra time to be resolved or it has to be escalated to our system administrators.