Should you ever encounter a problem with your website and be incapable of rectifying it, ask the respective web hosting provider’s tech support staff to assist you to bring the website back online. A swift solution would be the most optimal scenario, but lots of hosting companies reply within twenty four hours and even more, all the more so if you’re working with a hosting reseller. Even if your problem can be resolved without much difficulty, your site may not function properly or it may not be accessible at all for a long period of time, so you may lose potential clients because it is highly unlikely that anyone would eagerly go back to a site that’s faulty. With this in mind, you have to make certain not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a timely manner. If a script update does not go as planned or you erase something by mistake, for example, the site must be restored promptly so as to avoid prolonged unreachability.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using one of our Linux shared website hosting plans and you have an enquiry or chance upon a problem, you can touch base with us 24-7-365 by submitting a tech support ticket or by writing an e-mail and we will make certain that you receive a reply in less than an hour. In case the issue can be solved, we will do it before we reply to you, while if there’s something that you need to do on your end, we will provide you with all the necessary details – what workable solutions to try, what settings to check, and so on. Normally, you will receive a response within thirty minutes max, which goes to say that waiting around for hours on end or even for more than a day to get support is something out of the question. Our 60-minute response guarantee is valid for any question that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we are aware of just how crucial it is to get prompt support, we guarantee that you won’t ever have to wait for more than an hour to obtain a response to any support ticket that you submit from your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than twenty to thirty minutes and this applies to any enquiry irrespective of what its nature is – billing, general or technical. Moreover, our client and tech support staff will be at your service 24x7x365, which goes to say that even if you send a ticket during holidays, you will always get an instant response, which will contain the answer to an enquiry, the solution to a complication or the info needed to solve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever have to waste a day hanging around waiting for a response like you would with plenty of other providers.