A live chat is a real-time way of communication between a hosting company's support team and its clients. It's a very efficient method to receive some information about the web hosting services or get some issue resolved as you are speaking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the lower chance of mistakes when you exchange info such as usernames or domain names, the faster response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something else while the agent examines the issue involved. Furthermore, you can connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone rates that you will have to pay when you are calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that a great number of troubles can be resolved if you speak with a live person, we offer a live chat service for all of our potential and current customers. Our chat is accessible every single day and our support agents will help you with a variety of questions and troubles. In case you are not our customer yet, you can learn more about our shared website hosting packages and the web hosting platform in general in order to make sure that your sites will run efficiently on our servers. If you already have an account and you have some questions or you experience any issues with some of our solutions, you'll be able to get in touch with us through the live chat and we can supply you with the required details or assist you to troubleshoot the issue. You'll have to open a trouble ticket for some troubles that require more time or the expertise of a sysadmin, still for numerous basic troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with our Linux semi-dedicated plans, you'll be able to find the answers for any questions you have or get a lot of problems dealt with quickly. The chat service is available every single day, which means that you can get in touch with an agent even on holidays and weekends. In the event that you are unsure which package is better for your websites or if our hi-tech cloud hosting platform matches some system requirements, you can come on our live chat before you purchase anything. In case you're a current customer, you're able to receive more details about billing issues, account settings and a variety of common technical issues you may experience, for example in case you can't set up an email account in a client on your computer system. The live chat can save you a considerable amount of time no matter where you are or when you contact us.