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Being able to communicate with your shared website hosting company when you have any kind of questions or experience any issues is very important and how quickly they will reply and react is essential, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support solutions are usually a way to recognize actual suppliers from resellers. The latter in most cases respond only to e-mails or support tickets and you will need to wait for a day or more in order to get an answer. In case the issue calls for a couple of responses, you may end up losing days to get a problem fixed. Using a legitimate and reliable web hosting company, you'll be in a position to contact the support team at any moment and get a timely response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our shared website hosting services come with 24/7 tech support and several ways of communication. If you do not have an account yet, you can phone us or use our live chat and consult with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up purchasing a service which you can't use effectively. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. In contrast to the majority of suppliers that you can find today, we reply to all of the tickets within one hour, so you won't need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated plans that we provide include 24/7 customer and technical support, so whatever the issue you experience, you'll be able to get in touch with us and we'll assist you quickly. Our guaranteed reply time for every email message or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; the actual reply time rarely exceeds 20 minutes. Furthermore, we provide phone support with multiple local numbers internationally and a live chat, which means that you can get in touch with us and find more details about our services even if you do not have an account yet. We are able to help you with any kind of question or an issue you may have - payment methods, package specifications, email setup, website hosting account settings, etc. If you employ our services, you will not ever have an issue where you should wait for a couple of days to get a problem resolved like you'll have to do with many other suppliers.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious problems and questions regarding the pre-installed software the server is equipped with. In case you haven't obtained a VPS server plan yet, you can learn a lot more about our solutions by giving us a phone call or through the live chat service. For more tech issues, you can send an e-mail message or open a trouble ticket through your billing Control Panel and you'll get assistance within less than 1 hour no matter the time of the day, even on weekends and holidays. The actual response time generally does not exceed half an hour. In case you're looking for assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can add to every single VPS package and our administrators can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server from us, you are able to get in touch with us at any time using several channels and the max time that you'll have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any kind of general questions or you would like to know more about our website hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries around the globe. When you'd like to receive assistance with third-party software that you can't install or manage effectively, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.