Many users who start using their very first hosting account, or switch companies, frequently have questions concerning how given procedures are carried out or bump into difficulties when setting up various things like emails, website settings, etc. For this reason, a lot of web hosting providers have prepared documentation with standard questions and problems so as to help their customers receive information swiftly and easily. Consequently, the customer support staff members can concentrate on actual issues that particular clients may be experiencing, as the solution for the smaller things will already be available online and clients will be able to cope with them without getting in touch with the help desk team. Having comprehensive documentation is truly important, especially for new customers without any practical experience whatsoever, as the hosting service entails an abundance of features and lots of people can get perplexed about what to do. A good information repository can both help you carry out the things that you wish and get to know how the hosting service works in general.

Extensive Online Documentation in Shared Website Hosting

All Linux shared website hosting plans that we offer come with an exhaustive knowledge base where you can find everything you need to know with regard to your hosting account. Regardless of whether you need to create a brand-new database, to redirect a domain name using an .htaccess configuration file or to set up an email account on your desktop PC or handheld device, you can just read our help articles and all the information that you require will be there. When you open a particular section of your Hepsia Control Panel, you will see articles that are relevant to the functions that can be accessed through it. In case you’d like to check the full collection of articles and get acquainted with all the features that Hepsia is offering, or simply to read general information about the web hosting service, you can browse through the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our absolute best to encompass any obstacle that you might possibly face, but in case you do not find the info that you want, you can always contact us, as our client care staff members are at your service 24x7.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated plans come with detailed online documentation where you will find info on all the functions that our in-house built Hepsia hosting Control Panel comes with, along with solutions to different questions and predicaments that you may bump into. All user manuals contain exhaustive specifications, which suggests that you will not need to worry about skipping something in case you need to export a MySQL database, for instance. The troubleshooting articles include different viable reasons for specific problems and the solution for each one of them, so if you aren’t able to send email messages even though you have the correct SMTP settings, for instance, you can swiftly see what the reason may be and correct the issue with several clicks of the mouse in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find related articles in each single section. If you want to browse all help articles, click on the Help link, which is located in the upper right-hand side of the screen.